Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an online casino we haven't covered yet? This page explains how to reach Online Casinos, what we can help with, and what's better directed elsewhere.
What We Can Help With
Online Casinos is an independent research and comparison site covering online casinos available to US players. We're happy to hear from readers on things like:
- Corrections to bonus terms, ratings or details on any casino listed on this site
- Suggestions for online casinos we haven't yet reviewed
- Feedback on how we assess licensing, payment methods or withdrawal speeds
- General questions about how online casinos work, RTP, or how our editorial ratings are put together
- Reports of broken links or outdated information anywhere on the site
What We Can't Help With
Because Online Casinos is a review and comparison site, not a casino operator, we can't do the following:
- Process deposits, withdrawals or refunds — that has to go through the casino's own account and support team
- Resolve account bans, verification (KYC) delays or disputed winnings — these are matters between you and the operator
- Access or change any account you hold with a casino listed on this site
- Offer legal, financial or gambling-addiction counselling — for that, see the support services listed below
If your question relates to an account, a bonus you've claimed, or a pending withdrawal, contact the customer support team of the casino in question directly. Every licensed operator provides support channels — typically live chat, email or phone — on its own website.
If You're Worried About Your Gambling
If gambling has stopped being enjoyable, is affecting your finances, or you're finding it hard to stick to limits you've set, that's worth acting on early rather than waiting. Our Responsible Gambling page covers self-exclusion programmes, deposit and time limits, and where to find independent support services in the US. Most licensed casinos also offer built-in tools to set deposit limits, cool-off periods or self-exclude directly from your account settings.
Before You Get in Touch About a Specific Casino
A few quick checks can often answer your question faster than waiting on a reply:
- Check the bonus terms page on the casino's own site — wagering requirements, expiry dates and maximum withdrawal caps are usually spelled out there
- Confirm the site uses HTTPS encryption and check for its licensing information, usually in the footer
- Log into your account and check the verification (KYC) status — most withdrawal delays trace back to outstanding ID or address documents
- Review our Non Gamstop Casinos UK 2026 – Top Rated Sites Reviewed page and other listings for context on how a given operator compares to others we cover
How Our Reviews Stay Independent
Online Casinos may earn a commission if you sign up with a casino through a link on this site. That relationship never decides our ratings — operators can't pay for a better score or a higher position, and we say so plainly when a site has a real drawback. If something in a review looks off, telling us helps keep the whole site accurate, so feedback along those lines is genuinely useful rather than an inconvenience.
What Happens After You Reach Out
We read every message that comes in. Corrections and factual errors get prioritised, since keeping bonus terms, ratings and licensing details current matters more than anything else on a comparison site. General questions and casino suggestions take a little longer, particularly around updates to our rankings. We don't promise instant replies, but we do read and act on what's sent.
For more on who runs this site and how we approach reviews, see our About Us page. Our full Terms and Conditions cover how the site itself operates, including our affiliate relationships and the limits of the information we provide.